Billing and Cancellation Policy

BILLING POLICY

The following is our billing schedule for recurring billing:

• TEN (10) Days BEFORE Due Date - The billing contact will receive an automated invoice by e-mail which will be due on the 1st of the following month.
  
  
• ONE Day AFTER Due Date  - If no payment has been received, an e-mail reminder will be sent to the billing contact advising them the payment is now due.
  
  
• THREE (3) Days AFTER Due Date - If no payment has been received, an e-mail reminder will be sent to the billing contact advising them the payment is THREE (3) Days past due.
  
  
• FIVE (5) Days AFTER Due Date - If no payment has been received by 12 AM Central Time ON Day FIVE (5) and no payment arrangements have been made, the associated HMSPANEL license will be suspended.

As a courtesy, if your HMSPANEL license is suspended or pending suspension we MAY call you to ask if you wish to continue the HMSPANEL service.  However, this is NOT a requirement, nor guarantee. Therefore, it is extremely important that you keep an up-to-date e-mail address(es) on file with us in the billing system so you receive the above notifications and we have current contact information for you.

For non-recurring billing / One-Time charges - You will be invoiced immediately for any non-recurring services such as installation support fees, and other individual products and services.  Late fees / termination rules apply as indicated in the recurring billing schedule above.

LICENSE SUSPENSION

As indicated above, if we have not received payment within 5 days after the invoice due date, your associated HMSPANEL license will be put into a suspended status. This means you will still be able to log into your customer area but you will not able to utilize the HMSPANEL license under the delinquent status.

Once your HMSPANEL license is suspended, and as long as your account is otherwise in good standing (meaning we did not suspend your account for fraud, or other illegal activity), you have up 5 more days to make payment.  When payment is received, your HMSPANEL license will be reactivated and service restored.

ACCOUNT TERMINATION

If your account is found to be part in fraud, or other illegal activity, WE RESERVE THE RIGHT TO DELETE YOUR ACCOUNT AND ALL ASSOCIATED LICENSES.

We are not obligated to notify you of a pending termination or a terminated account.  If we do so, it is a courtesy only.

CANCELLATION AND REFUND POLICY

HMSPANEL will honor a 30 day money back guarantee for all Monthly and Yearly licenses. Only one refund per customer will be allowed. If a customer chooses to purchase a license after a refund is issued this policy will no longer be valid.

Q. Can You Provide Me With Some Examples Of How This Policy Applies?

Applicable

John Doe purchases a Yearly 5 server license and after 20 days of use he decides that he wants to switch to a different product. He then requests a refund of his purchase.

Not Applicable

A month later John Doe returns to purchase a Monthly single server license and he decides that this product is not the right fit for him and his business.

HMSPANEL OWNED LICENSES

HMSPANEL Owned licenses are perpetual/lifetime licenses and do not apply to this money back guarantee policy.

Failure to pay any outstanding charges may result in legal action per our General Terms and Conditions of Service policy.

Please allow up to 7-10 business days for any refunds that may be due to be credited back to the original funding source.  If you paid by check, a check will be mailed to you within 7-10 business days.

VERIFYING PROFILE INFORMATION IS CURRENT

It is important that you maintain up-to-date contact and billing information so your account stays current and you avoid interruption of service.

To verify your personal details do the following:

Log into the HMSPANEL Customer Area.

Click the "My Account" at the top. Edit your contact details "My Info" as required and save.