sales faq

General questions, answered.

Can I have more than one server running HMSPANEL and can I manage them from one management page?

A: Yes, HMSPANEL supports a form of server clustering. As an example, with our 'Up to 05 Server License' your will be licensed for a master server plus an additional 4 secondary servers. What this means is that you can attach 4 more servers from the server administration page and allocate them to any of your customers. Their hosting package can then be allocated to use any of the secondary servers you add and not to your main shared hosting server. You basically have the ability to give a dedicated server to your customer all from within the same control panel without having to buy more licensing anywhere else.

Do I need to install a license key on every secondary server? How does HMSPANEL handle this?

A: No, you only need the license installed on the master server (primary server). This license file will apply the additional server limits based on the license type you have purchased.

What exactly is HMSPANEL? In a few paragraphs can you describe the software?

A: We can't do it in a few paragraphs but we'll do the best we can.

HMSPANEL is a control panel for any flavor of linux.

HMSPANEL starts off by being installed on a dedicated server or virtual private server with any flavor of linux such as RHEL, Fedora, CentOS, Whitebox & more.

HMSPANEL handles all installations for 30-day trial users to cut back on support requests. License holders have the option of installing the software themselves or having us take care of it, free of charge.

Once HMSPANEL is installed users will have access to their administration area where they can manage their server itself and setup all necessary parameters. Additionally if the user is a hosting company and wants to make use of the optional billing system they would setup all of those parameters as well.

At this point the system has one main "user", which then has access to the client section where they can make use of their control panel and manage their domains, email addresses and much more.

When is HMSPANEL updated with new features?

A: We are constantly working on new features for HMSPANEL. You want to stay on the cutting edge of technology and that is our goal for you. We guarantee new features every 45 days.

Our updates are always 100% seamless. The upgrade package will be available in the license holders client section and will consist of new file(s) only. You would simply upload those files, and HMSPANEL would be upgraded.

Will the HMSPANEL development team listen to my suggestions and possibly implement a feature into the next updated release of HMSPANEL?

A: We value user feedback to make sure HMSPANEL is a fluid system. As your needs evolve, so does HMSPANEL.

In most cases, all of the updates we make to HMSPANEL will reflect the entire system and be included in the next updated release of the system.

Is there any installation fee for HMSPANEL?

A: The installation of HMSPANEL is free of charge.

License holders will also have the ability to install HMSPANEL without our assistance. We provide both manual instructions as well as an install script.

Do you offer technical support for HMSPANEL?

A: Yes. We do.

Our technical support department is available Monday through Friday from 9 AM to 5 PM EST.

We offer technical support via email and telephone.

We are not available after business hours for general assistance.

There is, however, a developer on-call and available 24 hours per day in the event of an emergency. All HMSPANEL owners will receive the necessary contact information to our emergency support department.

Even if your emergency falls on a major holiday, we will be available for technical support. Once you have purchased your license, we will provide you with an emergency contact number.

do you sell the full source code to HMSPANEL?

A: Unfortunately, that is not an option. We will not consider any dollar amount at this time. Thank you for your understanding.

Does HMSPANEL offer any hosting services?

A: HMSPANEL does not offer any hosting services but we do deal with many large web hosting companies in all markets. Please contact us to discuss your needs and we will guide you in the right direction or we will be happy to provide you with some general advice.

I run a large web hosting business and resell to other providers. Can I resell HMSPANEL?

A: Please contact us and let us know your thoughts.

I'm not a web host, is HMSPANEL for me?

A: Absolutely.

If you are an individual that is managing 1 or more servers then HMSPANEL is for you too. Even though you will receive the entire software package and not just the control panel module you can simply use only what you want.

For the price of HMSPANEL, you can't beat that.

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